Realtime monitoring of these functionnalities

  • Telephone terminals
  • Virtual office
  • Agents : status and calls in progress
  • Queues
  • Parked calls : Displays the ‘parking’ zones as well as the calls on hold (parked).
  • Voicemail : Displays the status of the voicemail boxes, displays the messages, reads voice messages and transfers/copies voice messages to another file or another box.
  • VoIP accounts : status and calls in progress.
  • Dhadi Channels (ZAP): Displays the status of channels (Available, Alarm, Busy) as well as calls in progress.
  • Conferences: the list of members and their status, exclude any member or put them in mute mode, or lock or unlock the conference call.