SCOPSERV.INTERNATIONAL INC. Remote Support

LIVE REMOTE ASSISTANCE

Remote
technical
support.

Has your technician provided a session code? Enter it here to start your remote connection with Zoho Assist.

9-digit session code With your permission
First time connecting? Follow the guide.
SCOPSERV SUPPORT

Connect with Zoho Assist

Join a support session

Enter the code provided by your technician.

9 digits, with or without hyphens.

Zoho Assist opens in a new tab.

One code, one sessionProvided by your technician
Direct assistanceRight on your computer screen
You stay in controlEnd the session at any time

CONNECTION GUIDE

With you,
every step.

First time? Follow these eight steps to join your support session.

Enter my code

Button names may vary depending on the language and version of Zoho Assist. The file ZA_Connect.exe is for Windows.

  1. BEFORE YOU BEGIN

    Call us first

    Call 514-316-1000 to speak with a technician. They will provide a 9-digit session code, for example 519-049-060.

  2. Enter your code and click “Connect”

    Type your code in the session field at the top of this page, then click “Connect”. Zoho Assist opens in a new tab.

  3. Join your session

    On the Zoho Assist page, check the prefilled session code. Enter your name in the “Name” field, then click “Join Session”.

  4. Accept and download

    Read the permission request, then click “Agree and Download”. On Windows, the suggested file is named ZA_Connect.exe.

    On macOS or another operating system, use the file and instructions provided by Zoho Assist for your device.

  5. Open the downloaded file

    Find ZA_Connect.exe in your downloads, then double-click the file to open it on Windows.

    Where can I find my download?
    Google Chrome

    Use the download icon at the top right, or press Ctrl + J on Windows.

    Mozilla Firefox

    Use the download icon in the toolbar, or press Ctrl + J on Windows.

    Microsoft Edge

    Use the download icon at the top right, or press Ctrl + J on Windows.

    Brave

    Use the download icon at the top right, or press Ctrl + J on Windows.

    Safari on Mac

    Use the download icon at the top right, or open the Downloads folder.

    Windows File Explorer

    Open the Downloads folder in your user profile.

  6. YOUR PERMISSION

    Click “Join” to authorize your technician

    A “Join Session” window appears, listing the requested permissions: viewing your screen, taking screenshots or sharing the clipboard. Read the permissions, then click “Join” to start.

  7. Use the Zoho Assist toolbar

    A small floating toolbar appears at the side of your screen. Depending on the features allowed for your session, you can:

    • Chat with your technician
    • Receive notifications
    • Transfer files
    • View on-screen annotations

    Keep this toolbar within reach throughout the support session.

  8. End the session whenever you choose

    When the technician is finished, or whenever you wish to stop, click the “X” on the Zoho Assist toolbar, then confirm with “OK”. The current support session will close.

SUPPORT WITH YOUR PERMISSION

You stay in control.

You can end the session at any time. Only authorize a connection when you are in contact with your ScopServ technician.

The downloaded file can be deleted after the session. Unattended access is a separate configuration: do not enable it without explicit agreement.

Join my session