Who are we?
The real-time expert software
This interface allows the call centre agents and supervisors to ensure the follow-up on several indicators:
Please note that this software is an integrated component of our solution and ScopTEL™ is a prerequisite for the proper functioning thereof.
Agent status, waiting lines status
Real-time statistics on calls (received, answered, in waiting line or hung-up)
Real-time statistics on waiting-time (average, level of service, threshold alarms, etc.)
Realtime monitoring of these functionnalities
Agents : status and calls in progress
Parked calls : Displays the ‘parking’ zones as well as the calls on hold (parked).
Voicemail : Displays the status of the voicemail boxes, displays the messages, reads voice messages and transfers/copies voice messages to another file or another box.
VoIP accounts : status and calls in progress.
Dhadi Channels (ZAP): Displays the status of channels (Available, Alarm, Busy) as well as calls in progress.
Conferences: the list of members and their status, exclude any member or put them in mute mode, or lock or unlock the conference call.
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