Located in Johannesburg, South Africa, ScopServ Integrated Services (SSIS) has been a ScopTEL distributor for more than ten years and has entered a special relationship with ScopServ International to be a ScopServ branded partner. SSIS is ScopServ International’s most important partner in the company’s ongoing brand development. SSIS also serves more than twenty-five ScopServ resellers throughout South Africa and supports over seventy-five thousand users. Specializing in VoIP, IPBX and Call Center Solutions, their success is due to a customer-driven dedicated team, an innovative approach and excellent knowledge of the market.
SSIS recently signed up a new client, Dis-Chem. Since 1978, Dis-Chem Pharmacies have been South Africa’s first choice in Medicine and Healthcare and they have chosen ScopTEL as the platform of choice for their Dis-Chem Direct Call Centre and have agreed to expand into the back office environment with an end result of 2000+ users. Additional expansion including the roll-out of more than 100 retail Dis-Chem stores started in September with the new Distribution Centre in KwaZulu Natal in the Capital City Durban.
ScopTEL, manufactured by ScopServ, was chosen for its Call Centre features, recording capabilities and its natural ability to seamlessly integrate into other applications. This client was also most impressed that ScopTEL could easily be deployed onto their current VM environment therefore no additional hardware costs were required.
Congratulations to everyone at ScopServ Integrated Services!